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How do I pay for my Library Fines?

Avondale Library provides two ways for patrons to pay for their library fines. One can be done in person, and one can be done online.

The options are: 

1. In-person via the Self-loan kiosk at either library 
2. Online via the link to the Avondale payments portal from your Primo account homepage. 

Via Self-loan Kiosk 

Payments for fines can be made at the self-loan kiosk for ALL user groups. As the kiosk links to the Patron's account on Alma, it registers that a payment has been made within seconds, which removes the block of loan that fines above $10 create. 

 Patrons can then continue on the kiosk and borrow books after the block is gone. 

Procedure:

1. Scan your ID card to log in. 
2. Click View Account button 
3. Click Fines button 
4. Option of how much of fine appears on screen - it automatically displays the total but you can reduce the amount. 
   1. e.g. if you have $15 of fines and just need to get it under $10 so you can borrow, type 5.00 in here. 
5. Select Continue 
6. Click EFTPOS button
7. Payment information is pushed from loan station to the attached EFTPOS machine. 
8. Follow the instructions on the EFTPOS to make a payment
9. The system will register the payment and display how much was paid. 
10. Take the printed receipt, if you want it. 
11. all done! 

The steps outlined above are taken from the FE Technologies Envoy Software that has been linked below. Click the image below to watch the video 

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Via Primo & Avondale Payments Portal

 

• Sign in to Primo > Click your name in right hand corner for drop down to appear > choose My Library Card 

 Your library card homepage will look like the screenshot below. It will display the fine and what it is for in the Fine + Fees section. 

 

To pay your fine: 

• Select the blue Pay Fine button 

• Once the page loads, it should display a form with all your details and the amount of the fine already added. 

• Click Submit

• On the next page, you will see the Avondale Uni logo with the amount of the library fee on the left of the screen and the payment information on the right.
• You can choose the green Pay with Link button or fill in the information. 
• Click Pay 

 

Library patrons will receive an email confirmation of payment.

Avondale Library staff get a notification that a payment submission has been made, which can be used to double-check that the payment has cleared the fines in your account. 

Please contact library staff if you have any issues.